Business Responsibility & Sustainability Report

POLY MEDICURE LIMITED

SECTION A: GENERAL DISCLOSURES

Details of the listed entity

Corporate Identity Number (CIN) of the Listed Entity

L40300DL1995PLC066923

Name of the Listed Entity

POLY MEDICURE LIMITED

Date of Incorporation

30-03-1995

Registered office address

232-B 3rd Floor Okhla Industrial Estate New Delhi - 110020 INDIA

Corporate address

232-B 3rd Floor Okhla Industrial Estate New Delhi - 110020 INDIA

E-mail

info@polymedicure.com

Telephone

+91-11-33550700,F17 + 91-11-47317000

Website

www.polymedicure.com

Financial year for which reporting is being done

Start date

End date

Current Financial Year

01-04-2023

31-03-2024

Previous Financial Year

01-04-2022

31-03-2023

Prior to Previous Financial year

01-04-2021

31-03-2022

Name of the Stock Exchange(s) where shares are listed

Details of the Stock Exchanges
Sr. No.	Name of the Stock exchange	Description of other stock exchange	Name of the Country
1	NSE
2	BSE

Paid-up Capital (In Rs.)

47,98,57,085

Name and contact details (telephone, email address) of the person who may be contacted in case of any queries on the BRSR report

Name

Ms. Radha Porwal , Manager ESG

Reporting boundary - Are the disclosures under this report made on a standalone basis (i.e. only for the entity) or on a consolidated basis (i.e. for the entity and all the entities which form a part of its consolidated financial statements, taken together).

Standalone basis

Whether the company has mandatorily undertaken reasonable assurance of the BRSR Core?

false

II.

Products/services

Details of business activities (accounting for 90% of the turnover)

Details of business activities (accounting for 90% of the turnover)
Sr. No.	Description of Main Activity	Description of Business Activity	% of Turnover of the entity
1	Manufacturing of Medical Devices	Manufacturing, marketing, sale and distribution of medical devices	100.00

Products/Services sold by the entity (accounting for 90% of the entity's Turnover)

Products/Services sold by the entity (accounting for 90% of the entity's Turnover)
Sr. No.	Product/Service	NIC Code	% of total Turnover contributed
1	Infusion Therapy	46497	66.06
2	Dialysis	46497	7.25
3	Blood Management & Blood Collection	46497	5.88
4	Surgery and Wound Drainage	46497	5.22
5	Urology	46497	3.89
6	Diagnostic	46497	3.70

NIC Code list link:

https://www.ncs.gov.in/Documents/NIC_Sector.pdf

III.

Operations

Number of locations where plants and/or operations/offices of the entity are situated

Location

Number of plants

Number of offices

Total

National

International

Markets served by the entity

Number of locations

Locations

Number

National (No. of States)

International (No. of Countries)

125

What is the contribution of exports as a percentage of the total turnover of the entity?

68.04

A brief on types of customers

We supplied our products to over 125 countries, in Europe, Africa, Americas, Australia, and Asia through a network of over 260 distributors in these jurisdictions. We have also had a country- wide sale and distribution network in India. We distributed our products in over 8,000 private and Govt. hospitals and nursing home in India

IV.

Employees

Details as at the end of Financial Year

Employees and workers (including differently abled)

Sr. No.

Particulars

Total(A)

Male

Female

Other

No.(B)

% (B/A)

No.(C)

% (C/A)

No.(H)

% (H/A)

EMPLOYEES

Permanent (D)

1207

1103

91.39

104

8.62

0.00

Other than permanent (E)

0.00

Total employees (D + E)

1207

1103

91.39

104

8.62

0.00

WORKERS

Permanent (F)

1393

365

26.21

1028

73.80

0.00

Other than permanent (G)

2978

2488

83.55

490

16.46

0.00

Total workers (F + G)

4371

2853

65.28

1518

34.73

0.00

Differently abled Employees and workers:

Sr. No.

Particulars

Total(A)

Male

Female

Other

No.(B)

% (B/A)

No.(C)

% (C/A)

No.(H)

% (H/A)

DIFFERENTLY ABLED EMPLOYEES

Permanent (D)

100.00

0.00

Other than permanent (E)

0.00

Total differently abled employees (D + E)

100.00

0.00

DIFFERENTLY ABLED WORKERS

Permanent (F)

0.00

Other than permanent (G)

0.00

Total differently abled workers (F + G)

0.00

Participation/Inclusion/Representation of women

Total (A)

No. and percentage of Females

No. (B)

% (B/A)

Board of Directors

16.67

Key Management Personnel

0.00

Turnover rate for permanent employees and workers (Disclose trends for the past 3 years)

Turnover rate in current FY (2023-24)

Turnover rate in previous FY (2022-23)

Turnover rate in the year prior to the previous FY (2021-22)

Male

Female

Other

Total

Male

Female

Other

Total

Male

Female

Other

Total

Permanent Employees

13.32

5.76

0.00

12.71

12.53

1.28

0.00

13.81

13.85

13.84

0.00

13.85

Permanent Workers

2.19

35.50

0.00

27.16

5.22

28.25

0.00

33.47

13.34

8.95

0.00

11.86

Holding, Subsidiary and Associate Companies (including joint Ventures)

(a) Names of holding / subsidiary / associate companies / joint ventures

Holding, Subsidiary and Associate Companies (including joint Ventures)
Sr.No.	Name of the holding / subsidiary/associate companies/joint ventures (A)	Indicate whether holding/Subsidiary/Associate/Joint Venture	% of shares held by listed entity	Does the entity indicated at column A, participate in the Business Responsibility initiatives of the listed entity? (Yes/No)
1	Poly Medicure (Laiyang) Co. ltd.	Subsidiary	100.00	true
2	Poly Medicure B.V., Netherlands	Subsidiary	100.00	true
3	Plan1 Health India Pvt Ltd	Subsidiary	99.99	true
4	Ultra for Medical Products, EGYPT (ULTRAMED)	Associate	23.00	true
5	Plan 1 Health s.r.l., Italy	Subsidiary	100.00	true
6	Poly Health Medical Inc., (USA)	Subsidiary	100.00	true

VI.

CSR Details

(i) Whether CSR is applicable as per section 135 of Companies Act, 2013: (Yes/No)

true

(ii) Turnover (in Rs.)

13,07,24,91,187

(iii) Net worth (in Rs.)

14,58,24,82,924

VII.

Transparency and Disclosures Compliances

Complaints/Grievances on any of the principles (Principles 1 to 9) under the National Guidelines on Responsible Business Conduct

Stakeholder group from whom complaint is received

Grievance Redressal Mechanism in Place (Yes/No/NA)

(If Yes, then provide web-link for grievance redress policy)

FY (2023-24)

PY (2022-23)

(If NA, then provide the reason)

Number of complaints filed during the year

Number of complaints pending resolution at close of the year

Remarks

Number of complaints filed during the year

Number of complaints pending resolution at close of the year

Remarks

Communities

Yes

Yes, communities can register complaints or grievances by emailing on info@polymedicure.com

Investors (other than shareholders)

Shareholders

Yes

Yes, The company has a robust grievance redressal mechanism for shareholders and investors regarding their shares. Complaints are promptly addressed by the R&T agents and the secretarial team. The Stakeholders Relationship Committee of the Board oversees and addresses any grievances that are not resolved within the specified time frame.

Employees and workers

Yes

Yes, The Human Resources department has established a system to address employee and worker grievances. Complaints can be submitted to the HR head or plant head via email or suggestion boxes. The Company also has a Whistle Blower Policy in place https://www.polymedicure.com/wp-content/uploads/2023/02/vigil-mechanism-and-whistle-blower-policy.pdf, allowing employees to report concerns, wrongdoing, or irregularities within the Company without fear of reprisal or reprimand.

Customers

Yes

Yes, Customer complaints regarding product quality or dispatches are communicated to the relevant Marketing team, either directly by the customer or through dealers/agents, along with details such as batch numbers and invoices. These complaints are given top priority and are escalated to the appropriate teamâ€”either the QC team at the plant for product quality issues or the sales Logistics team for dispatch-related concerns. For quality-related complaints, QC team members may visit the customer site, depending on the severity of the issue, to suggest corrective actions, either directly on-site or by analyzing samples of the affected material in our lab.

1568

1242

Value Chain Partners

Yes

Value chain partners can register complaints or grievances by emailing to info@polymedicure.com or contacting the respective plant or functional heads. These issues are promptly addressed by the relevant functional or location heads. If any complaints remain unresolved within a reasonable time, they are escalated to top management for resolution

Details of Other Stakeholder Group
Sr. No.	Stakeholder group from whom complaint is received	Grievance Redressal Mechanism in Place (Yes/No/NA)	(If Yes, then provide web-link for grievance redress policy)	FY (2023-24)			PY (2022-23)			(If NA, then provide the reason)
				Number of complaints filed during the year	Number of complaints pending resolution at close of the year	Remarks	Number of complaints filed during the year	Number of complaints pending resolution at close of the year	Remarks

Overview of the entity's material responsible business conduct issues

Overview of the entity's material responsible business conduct issues
Please indicate material responsible business conduct and sustainability issues pertaining to environmental and social matters that present a risk or an opportunity to your business, rationale for identifying the same, approach to adapt or mitigate the risk along-with its financial implications, as per the following format
Sr. No.	Material issue identified	Indicate whether risk or opportunity (R/O)	Rationale for identifying the risk / opportunity	In case of risk, approach to adapt or mitigate	Financial implications of the risk or opportunity (Indicate positive or negative implications)
1	Product quality, safety and Recall management	R	As a medical device company, we particularly susceptible to Product performance, quality and patient safety concern, therefore, it is essential to identify and manage risks related to product quality, safety and recall management	â€¢ Stay updated with regulatory changes, engage with regulatory bodies, and conduct regular internal and external audits to ensure compliance and identify areas for improvement. â€¢ Maintain a robust Quality Management System (QMS) compliant with ISO 13485, perform extensive pre-market evaluation and continuously monitor and maintain product performance to ensure patient safety and health. â€¢ Maintain transparent communication with stakeholders, swiftly address any safety issues or recalls, and maintain a robust customer feedback system to continuously improve product quality. â€¢ Conduct regular cost-benefit analyses and invest in quality control and risk management to prevent costly recalls and legal issues. â€¢ Invest in R&D for innovative products, regularly benchmark against industry standards, and obtain quality certifications to enhance market credibility and customer trust. â€¢ Implement lean manufacturing principles, provide regular employee training on quality control and operational efficiency, and foster a culture of continuous improvement to enhance operational efficiency. â€¢ Maintained a robust 3 tier quality control system by performing testing during in-coming, in-process and finished goods stages	Negative Implications
2	Corporate Governance & Business Ethics	O	As a medical device company our brand and reputation are invaluable assets. The way we operate, contribute to society, and interact with the world is constantly under scrutiny. Maintaining ethical conduct is crucial to safeguarding our reputation and brands.	We uphold strong values and have clear policies, guidelines, and controls to prevent, detect, and respond to any inappropriate behavior. Our commitment to integrity, transparency, and accountability ensures compliance with regulations, fosters stakeholder trust, and promotes environmental sustainability. Our Code of Conduct governs the behavior of employees, suppliers, distributors, and other third parties, and is communicated throughout the company.	Positive Implications
3	Environmental Impact	R	Polymed must continue its environmental management efforts to maximize positive impacts and reduce negative effects by minimizing waste generation, reduce water consumption, ensuring proper disposal, and improving energy efficiency.	We consistently seek opportunities to reduce adverse environmental impacts from our operations. Our initiatives include adopting technology to minimize plastic waste, offering PVC-free products, reusing materials, utilizing renewable energy sources, implementing digital solutions, and complying with waste disposal regulations. Additionally, we closely monitor energy consumption to enhance efficiency and lower our carbon footprint.	Negative Implications
4	Climate Change	R&O	Risk: Climate change poses risks such as operational disruptions from extreme weather and water scarcity, increased costs due to regulatory compliance for greenhouse gas emissions, market shifts towards eco-friendly products requiring costly redesigns, and reduced access to capital due to reputational damage from not meeting environmental standards. Opportunity: Opportunities include innovation and market leadership by adopting sustainable practices, cost savings through improved energy efficiency and waste reduction, regulatory advantages from proactive compliance, and enhanced brand reputation by demonstrating a commitment to addressing climate change.	We are committed to addressing climate change by reducing our carbon footprint through investments in new technologies, digital initiatives, energy-efficient machines, CNG vehicles, PNG gensets, sustainable transportation practices, and renewable energy sources. Additionally, we are actively working to increase our renewable energy footprint at our plant locations.	Negative Implications
5	Water & effluent management	R	Water availability could become a concern. As a responsible corporation, must map and manage its water usage across operations, ensuring consumption is both socially equitable and environmentally sustainable.	We have implemented measures to reduce and conserve water across our manufacturing plants. Wastewater treatment and recycling systems have been established to decrease freshwater consumption, and rainwater harvesting is practiced replenishing groundwater. Treated wastewater is used for HVAC purposes, and high-efficiency fixtures and low-flow taps have been installed to further enhance water conservation	Negative Implications
6	Waste management & circular economy	R&O	Risk & Opportunity: In an era where waste management is a crucial challenge and transitioning to a circular economy offers a viable alternative, it is essential to keep innovating processes to achieve the vision of scaling up material recycling and maximizing circularity throughout the value chain.	As a company in the medical device industry, we generate significant plastic waste alongside other types of waste. We ensure efficient waste segregation, collection, and disposal processes, and we use molds designed to minimize plastic waste. We also promote the reuse of materials within the organization to extend their lifecycle and reduce waste generation. Polymed adheres to Extended Producer Responsibility (EPR) regulations and is compliant with current EPR rules for the circular economy. We are registered on the CPCB online portal for EPR Credit exchange and ensure timely submissions of our plastic footprint and the purchase of corresponding EPR credits. Additionally, we are exploring investments in R&D to discover sustainable materials that generate less waste.	Negative Implications
7	Waste management & circular economy	R&O	Risk & Opportunity: In an era where waste management is a crucial challenge and transitioning to a circular economy offers a viable alternative, it is essential to keep innovating processes to achieve the vision of scaling up material recycling and maximizing circularity throughout the value chain.	As a company in the medical device industry, we generate significant plastic waste alongside other types of waste. We ensure efficient waste segregation, collection, and disposal processes, and we use molds designed to minimize plastic waste. We also promote the reuse of materials within the organization to extend their lifecycle and reduce waste generation. Polymed adheres to Extended Producer Responsibility (EPR) regulations and is compliant with current EPR rules for the circular economy. We are registered on the CPCB online portal for EPR Credit exchange and ensure timely submissions of our plastic footprint and the purchase of corresponding EPR credits. Additionally, we are exploring investments in R&D to discover sustainable materials that generate less waste.	Positive Implications
8	Diversity, equity & inclusion	O	We believe that driving equity, diversity, and inclusion strengthens our business. A diverse workforce enhances performance, boosts innovation, and elevates our reputation. By promoting a progressive workplace that welcomes varied backgrounds and offers growth opportunities, we build a fairer world while driving organizational success.	We are committed to advancing our journey in diversity, equity, and inclusion. Our recruitment process and initiatives, including cultural integration and flexible work arrangements, promote fairness and work-life balance. We focus on gender balance, support career development with tailored programs, and ensure ongoing improvement through regular policy reviews and a zero-tolerance stance on discrimination, fostering a thriving workplace.	Positive Implications
9	Health Safety & employee well being	R	Employee health and safety are non-negotiable priorities. We are dedicated to providing a working environment that prioritizes the mental and physical well-being of our workforce.	At Polymed, we prioritize employee health and safety and ensure wellness through preventive health checkups, comprehensive insurance, financial security measures, and adherence to labor welfare regulations. Our supportive environment includes programs for physical, mental, and emotional well-being, fostering continuous growth, engagement, and a positive work culture that drives our success.	Negative Implications
10	Customer satisfaction	R	Polymed strives to position itself as a customer-centric organization by offering a diverse range of high-quality medical devices and delivering an unmatched experience.	At Polymed, we are committed to delivering products and services that fulfill our customers' needs. We ensure consumer satisfaction through strong feedback mechanisms, stringent quality standards, and outstanding customer service. Our investment in research and development enhances product performance. By valuing and acting on customer feedback, we aim to build trust and loyalty, driving positive social impact.	Negative Implications
11	Cyber security & data privacy	R	Data privacy and cybersecurity are critical concerns due to the increasing frequency and sophistication of cyberattacks. Identifying and addressing these risks is essential for safeguarding organizational integrity and maintaining customer confidence.	Our cybersecurity governance integrates risk management and compliance with business objectives to safeguard our information assets. Polymed proactively addresses threats like phishing and malware with measures such as firewalls, anti-spam systems, VPNs, and updated antivirus software. We manage mobile devices with MDM software, enforce rigorous IT policies, and use network segmentation for control. Our strategy includes ongoing training, regular audits, vulnerability assessments, and robust data privacy practices, including multiple backups and Multi-Factor Authentication.	Negative Implications

Notes

SECTION B: MANAGEMENT AND PROCESS DISCLOSURES

Disclosure Questions	P1	P2	P3	P4	P5	P6	P7	P8	P9
Policy and management processes
1. a. Whether your entity's policy/policies cover each principle and its core elements of the NGRBCs. (Yes/No/NA)	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes

b. Has the policy been approved by the Board? (Yes/No/NA)	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
b. Has the policy been approved by the Board? (Yes/No/NA)
c. Web Link of the Policies, if available	Policies are facilitated in two ways: a) Company's office website. b) the Intranet portal for employees of the company	Policies are facilitated in two ways: a) Company's office website. b) the Intranet portal for employees of the company	Policies are facilitated in two ways: a) Company's office website. b) the Intranet portal for employees of the company	Policies are facilitated in two ways: a) Company's office website. b) the Intranet portal for employees of the company	Policies are facilitated in two ways: a) Company's office website. b) the Intranet portal for employees of the company	Policies are facilitated in two ways: a) Company's office website. b) the Intranet portal for employees of the company	Policies are facilitated in two ways: a) Company's office website. b) the Intranet portal for employees of the company	Policies are facilitated in two ways: a) Company's office website. b) the Intranet portal for employees of the company	Policies are facilitated in two ways: a) Company's office website. b) the Intranet portal for employees of the company
2. Whether the entity has translated the policy into procedures. (Yes / No/ NA)	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes

3. Do the enlisted policies extend to your value chain partners? (Yes/No/NA)	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes

4. Name of the national and international codes/certifications/labels/ standards (e.g. Forest Stewardship Council, Fairtrade, Rainforest Alliance, Trustee) standards (e.g. SA 8000, OHSAS, ISO, BIS) adopted by your entity and mapped to each principle.	ISO 9001:2015, ISO 13485:2016 and ISO 14001:2015	ISO 9001:2015, ISO 13485:2016 and ISO 14001:2015	ISO 9001:2015, ISO 13485:2016 and ISO 14001:2015	ISO 9001:2015, ISO 13485:2016 and ISO 14001:2015	ISO 9001:2015, ISO 13485:2016 and ISO 14001:2015	ISO 9001:2015, ISO 13485:2016 and ISO 14001:2015	ISO 9001:2015, ISO 13485:2016 and ISO 14001:2015	ISO 9001:2015, ISO 13485:2016 and ISO 14001:2015	ISO 9001:2015, ISO 13485:2016 and ISO 14001:2015
5. Specific commitments, goals and targets set by the entity with defined timelines, if any.	We are dedicated to optimizing resource use across our global operations by emphasizing energy efficiency, waste reduction, and the implementation of sustainable practices. We cultivate environmental awareness, responsibility, and compliance through comprehensive education and training programs while committing to ongoing efforts to reduce greenhouse gas emissions, air pollutants, and other environmentally harmful substances. Our approach prioritizes sustainable waste management through reuse, recycling, and responsible disposal, alongside optimizing water use with efficient management practices. Additionally, we emphasize eco-design and product development to minimize environmental impacts throughout the life cycle of our products and processes.	We are dedicated to optimizing resource use across our global operations by emphasizing energy efficiency, waste reduction, and the implementation of sustainable practices. We cultivate environmental awareness, responsibility, and compliance through comprehensive education and training programs while committing to ongoing efforts to reduce greenhouse gas emissions, air pollutants, and other environmentally harmful substances. Our approach prioritizes sustainable waste management through reuse, recycling, and responsible disposal, alongside optimizing water use with efficient management practices. Additionally, we emphasize eco-design and product development to minimize environmental impacts throughout the life cycle of our products and processes	We are dedicated to optimizing resource use across our global operations by emphasizing energy efficiency, waste reduction, and the implementation of sustainable practices. We cultivate environmental awareness, responsibility, and compliance through comprehensive education and training programs while committing to ongoing efforts to reduce greenhouse gas emissions, air pollutants, and other environmentally harmful substances. Our approach prioritizes sustainable waste management through reuse, recycling, and responsible disposal, alongside optimizing water use with efficient management practices. Additionally, we emphasize eco-design and product development to minimize environmental impacts throughout the life cycle of our products and processes	We are dedicated to optimizing resource use across our global operations by emphasizing energy efficiency, waste reduction, and the implementation of sustainable practices. We cultivate environmental awareness, responsibility, and compliance through comprehensive education and training programs while committing to ongoing efforts to reduce greenhouse gas emissions, air pollutants, and other environmentally harmful substances. Our approach prioritizes sustainable waste management through reuse, recycling, and responsible disposal, alongside optimizing water use with efficient management practices. Additionally, we emphasize eco-design and product development to minimize environmental impacts throughout the life cycle of our products and processes	We are dedicated to optimizing resource use across our global operations by emphasizing energy efficiency, waste reduction, and the implementation of sustainable practices. We cultivate environmental awareness, responsibility, and compliance through comprehensive education and training programs while committing to ongoing efforts to reduce greenhouse gas emissions, air pollutants, and other environmentally harmful substances. Our approach prioritizes sustainable waste management through reuse, recycling, and responsible disposal, alongside optimizing water use with efficient management practices. Additionally, we emphasize eco-design and product development to minimize environmental impacts throughout the life cycle of our products and processes	We are dedicated to optimizing resource use across our global operations by emphasizing energy efficiency, waste reduction, and the implementation of sustainable practices. We cultivate environmental awareness, responsibility, and compliance through comprehensive education and training programs while committing to ongoing efforts to reduce greenhouse gas emissions, air pollutants, and other environmentally harmful substances. Our approach prioritizes sustainable waste management through reuse, recycling, and responsible disposal, alongside optimizing water use with efficient management practices. Additionally, we emphasize eco-design and product development to minimize environmental impacts throughout the life cycle of our products and processes	We are dedicated to optimizing resource use across our global operations by emphasizing energy efficiency, waste reduction, and the implementation of sustainable practices. We cultivate environmental awareness, responsibility, and compliance through comprehensive education and training programs while committing to ongoing efforts to reduce greenhouse gas emissions, air pollutants, and other environmentally harmful substances. Our approach prioritizes sustainable waste management through reuse, recycling, and responsible disposal, alongside optimizing water use with efficient management practices. Additionally, we emphasize eco-design and product development to minimize environmental impacts throughout the life cycle of our products and processes	We are dedicated to optimizing resource use across our global operations by emphasizing energy efficiency, waste reduction, and the implementation of sustainable practices. We cultivate environmental awareness, responsibility, and compliance through comprehensive education and training programs while committing to ongoing efforts to reduce greenhouse gas emissions, air pollutants, and other environmentally harmful substances. Our approach prioritizes sustainable waste management through reuse, recycling, and responsible disposal, alongside optimizing water use with efficient management practices. Additionally, we emphasize eco-design and product development to minimize environmental impacts throughout the life cycle of our products and processes	We are dedicated to optimizing resource use across our global operations by emphasizing energy efficiency, waste reduction, and the implementation of sustainable practices. We cultivate environmental awareness, responsibility, and compliance through comprehensive education and training programs while committing to ongoing efforts to reduce greenhouse gas emissions, air pollutants, and other environmentally harmful substances. Our approach prioritizes sustainable waste management through reuse, recycling, and responsible disposal, alongside optimizing water use with efficient management practices. Additionally, we emphasize eco-design and product development to minimize environmental impacts throughout the life cycle of our products and processes
6. Performance of the entity against the specific commitments, goals and targets along-with reasons in case the same are not met.	The Company periodically reviews performance against its targets and implement corrective actions.	The Company periodically reviews performance against its targets and implement corrective actions.	The Company periodically reviews performance against its targets and implement corrective actions.	The Company periodically reviews performance against its targets and implement corrective actions.	The Company periodically reviews performance against its targets and implement corrective actions.	The Company periodically reviews performance against its targets and implement corrective actions.	The Company periodically reviews performance against its targets and implement corrective actions.	The Company periodically reviews performance against its targets and implement corrective actions.	The Company periodically reviews performance against its targets and implement corrective actions.
Governance, leadership and oversight
7. Statement by director responsible for the business responsibility report, highlighting ESG related challenges, targets and achievements (listed entity has flexibility regarding the placement of this disclosure)	As the Director responsible for the Business Responsibility Report, I am pleased to reaffirm our commitment to Environmental, Social, and Governance (ESG) principles. Integrating ESG into our business strategy is vital for long-term success and sustainability. One of our key challenges is balancing growth with environmental stewardship, as we work to manage our carbon footprint, resource consumption, and waste production in alignment with the SDGs. Additionally, addressing social responsibility, including fair labor practices, fostering diversity, and upholding high corporate governance standards, is complex in a rapidly evolving global environment. To meet these challenges, we are in the process of reducing carbon emissions, increase renewable energy use, achieve zero waste to landfill in key operations, and enhance diversity and employee well-being. Despite these challenges, we have made progress in reducing our carbon footprint, increasing renewable energy usage, adopting digital initiatives to reduce paper consumption, and improving waste management. We are also strengthening employee welfare, increasing gender diversity in leadership, and enhancing governance practices with greater transparency and ethical conduct. Looking ahead, we remain committed to achieving our ESG targets, believing that prioritizing ESG safeguards our business while contributing positively to society and the environment.
8. Details of the highest authority responsible for implementation and oversight of the Business Responsibility policy (ies).	Mr. Himanshu Baid Managing Director DIN: 00014008
9. Does the entity have a specified Committee of the Board/ Director responsible for decision making on sustainability related issues? (Yes / No/ NA).	Yes
If yes, provide details.	Yes, CSR committee of the Board is responsible for oversight of sustainability related matters.
10. Details of Review of NGRBCs by the Company
Indicate whether review was undertaken by Director/Committee of the Board/Any other Committee
Subject for Review	P1	P2	P3	P4	P5	P6	P7	P8	P9
Performance against above policies and follow up action	Any other Committee	Any other Committee	Any other Committee	Any other Committee	Any other Committee	Any other Committee	Any other Committee	Any other Committee	Any other Committee
Description of other committee for performance against above policies and follow up action	The Company performance is communicated to Directors/Management through review meeting	The Company performance is communicated to Directors/Management through review meeting	The Company performance is communicated to Directors/Management through review meeting	The Company performance is communicated to Directors/Management through review meeting	The Company performance is communicated to Directors/Management through review meeting	The Company performance is communicated to Directors/Management through review meeting	The Company performance is communicated to Directors/Management through review meeting	The Company performance is communicated to Directors/Management through review meeting	The Company performance is communicated to Directors/Management through review meeting
Compliance with statutory requirements of relevance to the principles and rectification of any non-compliances	Any other Committee	Any other Committee	Any other Committee	Any other Committee	Any other Committee	Any other Committee	Any other Committee	Any other Committee	Any other Committee
Description of other committee for compliance with statutory requirements of relevance to the principles and rectification	The company ensures compliance with all applicable statutory requirements and has established various committees, including an Internal Audit team and a POSH team, to oversee and maintain adherence to these obligations	The company ensures compliance with all applicable statutory requirements and has established various committees, including an Internal Audit team and a POSH team, to oversee and maintain adherence to these obligations	The company ensures compliance with all applicable statutory requirements and has established various committees, including an Internal Audit team and a POSH team, to oversee and maintain adherence to these obligations	The company ensures compliance with all applicable statutory requirements and has established various committees, including an Internal Audit team and a POSH team, to oversee and maintain adherence to these obligations	The company ensures compliance with all applicable statutory requirements and has established various committees, including an Internal Audit team and a POSH team, to oversee and maintain adherence to these obligations	The company ensures compliance with all applicable statutory requirements and has established various committees, including an Internal Audit team and a POSH team, to oversee and maintain adherence to these obligations	The company ensures compliance with all applicable statutory requirements and has established various committees, including an Internal Audit team and a POSH team, to oversee and maintain adherence to these obligations	The company ensures compliance with all applicable statutory requirements and has established various committees, including an Internal Audit team and a POSH team, to oversee and maintain adherence to these obligations	The company ensures compliance with all applicable statutory requirements and has established various committees, including an Internal Audit team and a POSH team, to oversee and maintain adherence to these obligations
Frequency (Annually / Half yearly /Quarterly/ Any other-please specify)
	P1	P2	P3	P4	P5	P6	P7	P8	P9
Performance against above policies and follow up action	Annually	Annually	Annually	Annually	Annually	Annually	Annually	Annually	Annually
Description of other committee for performance against above policies and follow up action
Compliance with statutory requirements of relevance to the principles and rectification of any non-compliances	Any other	Any other	Any other	Any other	Any other	Any other	Any other	Any other	Any other
Description of other committee for compliance with statutory requirements of relevance to the principles and rectification	periodically	periodically	periodically	periodically	periodically	periodically	periodically	periodically	periodically
11. Has the entity carried out independent assessment/ evaluation of the working of its policies by an external agency? (Yes/No).	P1	P2	P3	P4	P5	P6	P7	P8	P9
	false	false	false	false	false	false	false	false	false
If Yes, Provide name of the agency
12. If answer to question (1) above is 'No' i.e. not all Principles are covered by a policy, reasons to be stated:
Questions	P1	P2	P3	P4	P5	P6	P7	P8	P9
The entity does not consider the Principles material to its business (Yes/No)
The entity is not at a stage where it is in a position to formulate and implement the policies on specified principles (Yes/No)
The entity does not have the financial or/human and technical resources available for the task (Yes/No)
It is planned to be done in the next financial year (Yes/No)
Any other reason (please specify)
Notes

SECTION C: PRINCIPLE WISE PERFORMANCE DISCLOSURE

This section is aimed at helping entities demonstrate their performance in integrating the Principles and Core Elements with key processes and decisions. The information sought is categorized as 'Essential' and 'Leadership'. While the essential indicators are expected to be disclosed by every entity that is mandated to file this report, the leadership indicators may be voluntarily disclosed by entities which aspire to progress to a higher level in their quest to be socially, environmentally and ethically responsible.

PRINCIPLE 1 Businesses should conduct and govern themselves with integrity, and in a manner that is Ethical, Transparent and Accountable.

Essential Indicators

1. Percentage coverage by training and awareness programmes on any of the Principles during the financial year:

Segment

Total number of training and awareness programmes held

Topics/principles covered under the training and its impact

%age of persons in respective category covered by the awareness programmes

Board of Directors

Familiarisation Programmes, Business Strategy, Code of Conduct & Ethics, Regulations, Sustainability initiatives

92.00

Key Managerial Personnel

Familiarisation Programmes, Business Strategy, Code of Conduct & Ethics, Regulations, Sustainability initiatives

100.00

Employees other than BoD and KMPs

CE Requirement, Engg Material, GMP, GDP, FMEA, Inventory Management, Lean, MSA, Packing, Plastic Material, 7 Qc tools, Process, QMS, Safety, SPC, TPM, POSH, SA 8000, EMS, Risk Management, Product related training, Bio compatibility, Usability Engg., Quality Management System, SAP Module, Root cause analysis

50.00

Workers

Realizing self- potential, Problem solving tools, GMP, GDP, Excel Fundamental, Date trend analysis, High pay of activity, Quality awareness

80.00

2. Details of fines / penalties /punishment/ award/ compounding fees/ settlement amount paid in proceedings (by the entity or by directors / KMPs) with regulators/ law enforcement agencies/ judicial institutions, in the financial year, in the following format (Note: the entity shall make disclosures on the basis of materiality as specified in Regulation 30 of SEBI (Listing Obligations and Disclosure Obligations) Regulations, 2015 and as disclosed on the entity's website):

Monetary

Penalty/ Fine

Details of penalty or fine
Sr. No.	NGRBC Principle	Name of the regulatory/ enforcement agencies/ judicial institutions	Amount (In INR)	Brief of the Case	Has an appeal been preferred? (Yes/No)
1	NA	NA	0		false

Settlement

Details of settlement
Sr. No.	NGRBC Principle	Name of the regulatory/ enforcement agencies/ judicial institutions	Amount (In INR)	Brief of the Case	Has an appeal been preferred? (Yes/No)
1	NA	NA	0		false

Compounding fee

Details of compounding fee
Sr. No.	NGRBC Principle	Name of the regulatory/ enforcement agencies/ judicial institutions	Amount (In INR)	Brief of the Case	Has an appeal been preferred? (Yes/No)
1	NA	NA	0		false

Non- Monetary

Imprisonment

Details of imprisonment
Sr. No.	NGRBC Principle	Name of the regulatory/ enforcement agencies/ judicial institutions	Brief of the Case	Has an appeal been preferred? (Yes/No)
1	NA	NA		false

Punishment

Details of Punishment
Sr. No.	NGRBC Principle	Name of the regulatory/ enforcement agencies/ judicial institutions	Brief of the Case	Has an appeal been preferred? (Yes/No)
1	NA	NA		false

3. Of the instances disclosed in Question 2 above, details of the Appeal/ Revision preferred in cases where monetary or non-monetary action has been appealed

Details Of The Appeal Or Revision Preferred In Cases Where Monetary Or Non Monetary Action Has Been Appealed
Sr. No.	Case Details	Name of the regulatory/ enforcement agencies/ judicial institutions
1	NA	NA

4. Does the entity have anti-corruption or anti-bribery policy?

Yes

If Yes, provide details in brief

YES

Provide a web-link if the entity has anti-corruption or anti-bribery policy

YES

5. Number of Directors/KMPs/employees/workers against whom disciplinary action was taken by any law enforcement agency for the charges of bribery/ corruption:

FY (2023-24)

PY (2022-23)

Directors

KMPs

Employees

Workers

6. Details of complaints with regard to conflict of interest:

FY (2023-24)

PY (2022-23)

Number

Remarks

Number

Remarks

Number of complaints received in relation to issues of Conflict of Interest of the Directors

Number of complaints received in relation to issues of Conflict of Interest of the KMPs

7. Provide details of any corrective action taken or underway on issues related to fines / penalties / action taken by regulators/ law enforcement agencies/ judicial institutions, on cases of corruption and conflicts of interest.

Not applicable

8. Number of days of accounts payables

FY (2023-24)

PY (2022-23)

i) Accounts payable x 365 days

ii) Cost of goods/services procured

iii) Number of days of accounts payables

P47D

9. Open-ness of business - Provide details of concentration of purchases and sales with trading houses, dealers, and related parties along-with loans and advances & investments, with related parties, in the following format

Parameter

Metrics

FY (2023-24)

PY (2022-23)

Concentration of Purchases

a. i) Purchases from trading houses

ii) Total purchases

iii) Purchases from trading houses as % of total purchases

3.93

1.67

b. Number of trading houses where purchases are made

128

c. i) Purchases from top 10 trading houses

ii) Total purchases from trading houses

iii) Purchases from top 10 trading houses as % of total purchases from trading houses

62.41

94.53

Parameter

Metrics

FY (2023-24)

PY (2022-23)

Concentration of Sales

a. i) Sales to dealer / distributors

ii) Total Sales

iii) Sales to dealer / distributors as % of total sales

92.83

91.93

b. Number of dealers / distributors to whom sales are made

724

659

c. i) Sales to top 10 dealers / distributors

ii) Total Sales to dealer / distributors

iii) Sales to top 10 dealers / distributors as % of total sales to dealer / distributors

31.41

33.41

Parameter

Metrics

FY (2023-24)

PY (2022-23)

Share of RPTs in

a. i) Purchases (Purchases with related parties)

ii) Total Purchases

iii) Purchases (Purchases with related parties as % of Total Purchases)

1.09

1.49

b. i) . Sales (Sales to related parties)

ii) Total Sales

iii) Sales (Sales to related parties as % of Total Sales)

2.83

2.57

c. i) Loans & advances given to related parties

ii) Total loans & advances

iii) Loans & advances given to related parties as % of Total loans & advances

0.00

84.65

d. i) Investments in related parties

ii) Total Investments made

iii) Investments in related parties as % of Total Investments made

30.29

32.44

Leadership Indicators

1. Awareness programmes conducted for value chain partners on any of the Principles during the financial year

2. Does the entity have processes in place to avoid/ manage conflict of interests involving members of the Board?

If Yes, provide details of the same.

Notes

PRINCIPAL 2 Businesses should provide goods and services in a manner that is sustainable and safe

Essential Indicators
1. Percentage of R&D and capital expenditure (capex) investments in specific technologies to improve the environmental and social impacts of product and processes to total R&D and capex investments made by the entity, respectively.
	FY (2023-24)		PY (2022-23)		Details of improvements in environmental and social impacts
R&D	0.00		0.00		NA
Capex	2.68		1.62		The Company through R&D activities works on improving the yields in all process and focuses on reduction of consumption of water and air.
2. a. Does the entity have procedures in place for sustainable sourcing? (Yes/No)	true
b. If yes, what percentage of inputs were sourced sustainably?	10.00
3. Describe the processes in place to safely reclaim your products for reusing, recycling and disposing at the end of life, for
(a) Plastics (including packaging)	The Company segregates all waste into appropriate categories and stores it in designated areas. Additionally, ensures disposal of such waste through authorised vendors.
(b) E-waste	We have an agreement with authorised vendors to dispose off e-waste
(c) Hazardous waste	The management and transboundary movement of hazardous waste are conducted in compliance with the Hazardous Waste Management Rules, 2016
(d) other waste	We have implemented a buy-back procedure for battery waste in collaboration with an authorized dealer, ensuring the waste is collected and recycled appropriately
4. Whether Extended Producer Responsibility (EPR) is applicable to the entity's activities (Yes / No).	true
If yes, whether the waste collection plan is in line with the Extended Producer Responsibility (EPR) plan submitted to Pollution Control Boards?	true
If not, provide steps taken to address the same.
Leadership Indicators
1. Has the entity conducted Life Cycle Perspective / Assessments (LCA) for any of its products (for manufacturing industry) or for its services (for service industry)?	No
4. Of the products and packaging reclaimed at end of life of products, amount (in metric tonnes) reused, recycled, and safely disposed, as per the following format:
	FY (2023-24)			PY (2022-23)
	Re-Used	Recycled	Safely Disposed	Re-Used	Recycled	Safely Disposed
Plastics (including packaging)
E waste
Hazardous waste
Notes

PRINCIPLE 3 Businesses should respect and promote the well-being of all employees, including those in their value chains

Essential Indicators

1. a. Details of measures for the well-being of employees:

Category

% of employees covered by

Total (A)

Health insurance

Accident insurance

Maternity benefits

Paternity Benefits

Day Care facilities

Number (B)

% (B / A)

Number (C)

% (C / A)

Number (D)

% (D / A)

Number (E)

% (E / A)

Number (F)

% (F / A)

Permanent employees

Male

1103

100.00

1103

100.00

0.00

Female

104

100.00

104

100.00

104

100.00

0.00

Other

0.00

Total

1207

100.00

1207

100.00

104

8.62

0.00

Other than permanent employees

Male

0.00

Female

0.00

Other

0.00

Total

0.00

b. Details of measures for the well-being of workers:

Category

% of workers covered by

Total (A)

Health insurance

Accident insurance

Maternity benefits

Paternity Benefits

Day Care facilities

Number (B)

% (B / A)

Number (C)

% (C / A)

Number (D)

% (D / A)

Number (E)

% (E / A)

Number (F)

% (F / A)

Permanent workers

Male

365

100.00

365

100.00

0.00

Female

1028

100.00

1028

100.00

0.00

Other

0.00

Total

1393

100.00

1393

100.00

0.00

Other than permanent workers

Male

2488

100.00

2488

100.00

0.00

Female

490

100.00

490

100.00

0.00

Other

0.00

Total

2978

100.00

2978

100.00

0.00

C. Spending on measures towards well-being of employees and workers (including permanent and other than permanent) in the following format:

FY (2023-24)

PY (2022-23)

i) Cost incurred on wellbeing measures (well-being measures means well-being of employees and workers (including male, female, permanent and other than permanent employees and workers)

2,86,82,000

1,87,92,000

ii) Total revenue of the company

13,07,24,91,187

10,68,04,50,006

iii) Cost incurred on wellbeing measures as a % of total revenue of the company

0.22

0.18

2. Details of retirement benefits

Benefits

FY (2023-24)

PY (2022-23)

No.of employees covered as a % of total employees

No.of workers covered as a % of total workers

Deducted and deposited with the authority (Y/N/N.A.)

No.of employees covered as a % of total employees

No.of workers covered as a % of total workers

Deducted and deposited with the authority (Y/N/N.A.)

100.00

Yes

100.00

Yes

Gratuity

100.00

Yes

100.00

Yes

ESI

5.96

80.42

Yes

39.70

94.89

Yes

Others - please specify

Details of Other Retirement benefits
Sr. No.	Name of Benefits	FY (2023-24)			PY (2022-23)
		No.of employees covered as a % of total employees	No.of workers covered as a % of total workers	Deducted and deposited with the authority (Y/N/N.A.)	No.of employees covered as a % of total employees	No.of workers covered as a % of total workers	Deducted and deposited with the authority (Y/N/N.A.)

3. Accessibility of workplaces

Are the premises / offices of the entity accessible to differently abled employees and workers, as per the requirements of the Rights of Persons with Disabilities Act, 2016?

Yes

If not, whether any steps are being taken by the entity in this regard.

4. Does the entity have an equal opportunity policy as per the Rights of Persons with Disabilities Act, 2016?

Yes

If so, provide a web-link to the policy.

Yes, the Company offers equal opportunities to all its employees and eligible applicants for employment, without unfair discrimination based on race, caste, religion, colour, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category

5. Return to work and Retention rates of permanent employees and workers that took parental leave.

Gender

Permanent employees

Permanent workers

Return to work rate

Retention rate

Return to work rate

Retention rate

Male

Female

100

Other

Total

100

6. Is there a mechanism available to receive and redress grievances for the following categories of employees and worker?

true

If yes, give details of the mechanism in brief.

Yes/No

(If Yes, then give details of the mechanism in brief)

Permanent Workers

true

The company fosters a culture of open and transparent communication, encouraging employees to raise concerns freely with their HODs or HR. In line with Section 177 of the Companies Act 2013 and Regulation 22 of SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, the company has implemented a vigil mechanism policy. This policy allows directors and employees to report genuine concerns about unethical behaviour, actual or suspected fraud, or any violations, with safeguards in place to prevent victimization. It also provides direct access to the Audit Committee Chairperson in appropriate or exceptional cases.

Other than Permanent Workers

true

Permanent Employees

true

Other than Permanent Employees

true

7. Membership of employees and worker in association(s) or Unions recognised by the listed entity:

Category

FY (2023-24)

PY (2022-23)

Total employees/workers in respective category (A)

No.of employees / workers in respective category, who are part of association(s) or Union (B)

% (B / A)

Total employees / workers in respective category (C)

No.of employees /workers in respective category,who are part of association(s) or Union (D)

% (D / C)

Total Permanent Employees

1207

0.00

Male

1103

0.00

Female

104

0.00

Other

0.00

Total Permanent Workers

1393

0.00

Male

365

0.00

Female

1028

0.00

Other

0.00

8. Details of training given to employees and workers:

Category

FY (2023-24)

PY (2022-23)

Total (A)

On Health and safety measures

On Skill upgradation

Total (D)

On Health and safety measures

On Skill upgradation

No.(B)

% (B / A)

No.(C)

% (C / A)

No.(E)

% (E / D)

No. (F)

% (F / D)

Employees

Male

1103

100.00

1103

100.00

1003

485

48.36

485

48.36

Female

104

100.00

104

100.00

44.45

Other

0.00

Total

1207

100.00

1207

100.00

1093

525

48.04

525

48.04

Workers

Male

2853

100.00

2853

100.00

304

100.00

304

100.00

Female

1518

100.00

1518

100.00

864

100.00

864

100.00

Other

0.00

Total

4371

100.00

4371

100.00

1168

100.00

1168

100.00

9. Details of performance and career development reviews of employees and worker:

Category

FY (2023-24)

PY (2022-23)

Total (A)

No.(B)

% (B / A)

Total (D)

No.(E)

% (E / D)

Employees

Male

1103

100.00

1003

100.00

Female

104

100.00

Other

0.00

Total

1207

100.00

1093

100.00

Workers

Male

2853

100.00

304

100.00

Female

1518

100.00

864

100.00

Other

0.00

Total

4371

100.00

1168

100.00

10. Health and safety management system:

a.Whether an occupational health and safety management system has been implemented by the entity? (Yes/ No/ NA).

Yes

If yes, the coverage such system?

YES

b. What are the processes used to identify work-related hazards and assess risks on a routine and non-routine basis by the entity?

Safety audits by CFT

c. Whether you have processes for workers to report the work related hazards and to remove themselves from such risks?

Yes

d. Do the employees/ worker of the entity have access to non-occupational medical and healthcare services?

Yes

11. Details of safety related incidents, in the following format:

Safety Incident/Number

Category*

FY (2023-24)

PY (2022-23)

Lost Time Injury Frequency Rate (LTIFR) (per one million-person hours worked)

Employees

Workers

Total recordable work-related injuries

Employees

Workers

No. of fatalities

Employees

Workers

High consequence work related injury or ill-health (excluding fatalities)

Employees

Workers

12. Describe the measures taken by the entity to ensure a safe and healthy work place.

The Company has implemented several measures to ensure a safe and healthy workplace, including conducting regular safety audits, providing training and awareness programs, issuing detailed work instructions, incorporating Poka-Yoke mechanisms on machines, organizing medical check-ups, providing personal protective equipment, and maintaining ongoing monitoring processes.

13. Number of Complaints on the following made by employees and workers:

FY (2023-24)

PY (2022-23)

Filed during the year

Pending resolution at the end of year

Remarks

Filed during the year

Pending resolution at the end of year

Remarks

Working Conditions

Health & Safety

14. Assessments for the year:

% of your plants and offices that were assessed (by entity or statutory authorities or third parties)

Health and safety practices

100.00

Working Conditions

100.00

15. Provide details of any corrective action taken or underway to address safety-related incidents (if any) and on significant risks / concerns arising from assessments of health & safety practices and working conditions.

Polymed has rigorously adhered to safety protocols in line with regulations, upholding high hygiene standards. As a result of these efforts, no safety incidents were reported throughout the year.

Leadership Indicators

1. Does the entity extend any life insurance or any compensatory package in the event of death of

(A) Employees (Y/N)

(B) Workers (Y/N).

2. Provide the measures undertaken by the entity to ensure that statutory dues have been deducted and deposited by the value chain partners.

3. Provide the number of employees / workers having suffered high consequence work related injury / ill-health / fatalities (as reported in Q11 of Essential Indicators above), who have been are rehabilitated and placed in suitable employment or whose family members have been placed in suitable employment:

Total no. of affected employees/ workers

No. of employees/workers that are rehabilitated and placed in suitable employment or whose family members have been placed in suitable employment

FY (2023-24)

PY (2022-23)

FY (2023-24)

PY (2022-23)

Employees

Workers

4. Does the entity provide transition assistance programs to facilitate continued employability and the management of career endings resulting from retirement or termination of employment? (Yes/ No/ NA)

5. Details on assessment of value chain partners:

% of value chain partners (by value of business done with such partners) that were assessed

Health and safety practices

Working Conditions

6. Provide details of any corrective actions taken or underway to address significant risks / concerns arising from assessments of health and safety practices and working conditions of value chain partners.

Notes

PRINCIPLE 4: Businesses should respect the interests of and be responsive to all its stakeholders

Essential Indicators

1. Describe the processes for identifying key stakeholder groups of the entity.

We maintain regular engagement with a diverse range of stakeholders, including employees, shareholders, investors, value chain partners, suppliers, government entities, industry associations, non-profit organizations, and communities. Key stakeholder groups are identified based on our industry dynamics, business model, and their influence and impact on our operations.

2. List stakeholder groups identified as key for your entity and the frequency of engagement with each stakeholder group.

Sr. No.	Stakeholder Group	Whether identified as Vulnerable & Marginalized Group	Channels of communication	Details of Other Channels of communication	Frequency of engagement	Details of Other Frequency of engagement	Purpose and scope of engagement including key topics and concerns raised during such engagement
1	Employee	false	Other	Emails, Internal meetings, Senior leadership engagements, Wellness sessions, Training programs & onboarding sessions, Survey Performance appraisal	Others - please specify	Ongoing, need based	To understand employee needs and opinions, To keep employees informed about the organisation's plans and procedures, Performance appraisal & rewards, Diversity & equal opportunity, Employee well being, Skill upgradation
2	Shareholders / Investors	false	Other	Annual General Meetings, Announcement through Stock, Stock / Company website, Investors/ Analyst calls, Stock exchange intimations, Quarterly and Annual Financial results	Others - please specify	Anunually, Quarterly, Need based	To keep investors updated about the organisations performance and other corporate developments, Collate queries and feedback from investors to understand their requirements
3	Customers	false	Other	Emails, Phone calls, Exhibitions, Meetings, Feedback forms	Others - please specify	Annually, monthly, need based	To ensure timely supply of products, To address customer queries, take suggestions and feedbacks, To understand the requirement of customers.
4	Suppliers	false	Other	Visit, Audits, Meetings, Emails, Telephonic communication	Others - please specify	Ongoing	To help ensure business continuity, To identify and close gaps, if any, To address any feedback/queries related to the Product/ services
5	Government	false	Other	Emails, Meetings, Letter representation, Public Consultation through industry associations	Others - please specify	Need-based including calendar-based compliances	To ensure compliance and seek approval wherever necessary
6	Community	true	Other	Newspaper advertisement, Digital Platform including social media engagement through NGO Partner	Others - please specify	Ongoing	To develop and improve the standard of society /community through the Corporate Social Responsibility

Leadership Indicators

1. Provide the processes for consultation between stakeholders and the Board on economic, environmental, and social topics or if consultation is delegated, how is feedback from such consultations provided to the Board.

2.Whether stakeholder consultation is used to support the identification and management of environmental, and social topics.

If so, provide details of instances as to how the inputs received from stakeholders on these topics were incorporated into policies and activities of the entity.

3. Provide details of instances of engagement with, and actions taken to, address the concerns of vulnerable/ marginalized stakeholder groups.

Notes

PRINCIPLE 5 Businesses should respect and promote human rights

Essential Indicators
1. Employees and workers who have been provided training on human rights issues and policy(ies) of the entity, in the following format:
Category	FY (2023-24)						PY (2022-23)
	Total (A)		No. of employees/workers covered (B)		% (B / A)		Total (C)		No. of employees/workers covered (D)	% (D / C)
Employees
Permanent	1207		0		0.00		0		0	0.00
Other than permanent	0		0		0.00		0		0	0.00
Total Employees	1207		0		0.00		0		0	0.00
Workers
Permanent	1393		0		0.00		0		0	0.00
Other than permanent	2978		0		0.00		0		0	0.00
Total Workers	4371		0		0.00		0		0	0.00
2. Details of minimum wages paid to employees and workers, in the following format:
Category	FY (2023-24)					PY (2022-23)
	Total (A)	Equal to Minimum Wage		More than Minimum Wage		Total (D)	Equal to Minimum Wage		More than Minimum Wage
		No.(B)	% (B /A)	No.(C)	% (C /A)		No.(E)	% (E /D)	No.(F)	% (F /D)
Employees
Permanent	1207	0	0.00	1207	100.00	1093	0	0.00	1093	100.00
Male	1103	0	0.00	1103	100.00	1003	0	0.00	1003	100.00
Female	104	0	0.00	104	100.00	90	0	0.00	90	100.00
Other	0	0	0.00	0	0.00	0	0	0.00	0	0.00
Other than Permanent	0	0	0.00	0	0.00	0	0	0.00	0	0.00
Male	0	0	0.00	0	0.00	0	0	0.00	0	0.00
Female	0	0	0.00	0	0.00	0	0	0.00	0	0.00
Other	0	0	0.00	0	0.00	0	0	0.00	0	0.00
Workers
Permanent	1393	479	34.39	914	65.62	1168	542	46.41	626	53.60
Male	365	0	0.00	365	100.00	304	0	0.00	304	100.00
Female	1028	479	46.60	549	53.41	864	542	62.74	322	37.27
Other	0	0	0.00	0	0.00	0	0	0.00	0	0.00
Other than Permanent	2978	0	0.00	2978	100.00	3126	0	0.00	3126	100.00
Male	2488	0	0.00	2488	100.00	2581	0	0.00	2581	100.00
Female	490	0	0.00	490	100.00	545	0	0.00	545	100.00
Other	0	0	0.00	0	0.00	0	0	0.00	0	0.00
3. Details of remuneration/salary/wages, in the following format:
a. Median remuneration / wages:
	Male				Female				Other
	Number		Median remuneration/ salary/ wages of respective category		Number		Median remuneration/ salary/ wages of respective category		Number	Median remuneration/ salary/ wages of respective category
Board of Directors (BoD)	10		14,75,000		2		14,37,500		0	0
Key Managerial Personnel	3		1,56,978		0		0		0	0
Employees other than BoD and KMP	891		39,316		70		41,324		0	0
Workers	314		34,449		681		12,840		0	0
b. Gross wages paid to females:
	FY (2023-24)					PY (2022-23)
Gross wages paid to females	12,50,10,742					11,20,61,925
Total wages	50,60,46,185					43,15,85,087
Gross wages paid to females (Gross wages paid to females as % of total wages)	24.70					25.97
4. Do you have a focal point (Individual/ Committee) responsible for addressing human rights impacts or issues caused or contributed to by the business?	true
5. Describe the internal mechanisms in place to redress grievances related to human rights issues.	Each unit operates under certified standing orders that include a defined grievance redressal mechanism, applicable to human rights issues as well. Additionally, all our units are committed to upholding the human rights of our workforce
6. Number of Complaints on the following made by employees and workers:
	FY (2023-24)						PY (2022-23)
	Filed during the year		Pending resolution at the end of year		Remarks		Filed during the year	Pending resolution at the end of year	Remarks
Sexual Harassment	0		0				0	0
Discrimination at workplace	0		0				0	0
Child Labour	0		0				0	0
Forced Labour/Involuntary Labour	0		0				0	0
Wages	0		0				0	0
Other human rights related issues	0		0				0	0
7. Complaints filed under the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013, in the following format:
	FY (2023-24)					PY (2022-23)
i) Total Complaints reported under Sexual Harassment on of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 (POSH)	0					0
ii) Female employees / workers	0					0
iii) Complaints on POSH as a % of female employees / workers
iv) Complaints on POSH upheld	0					0
8. Mechanisms to prevent adverse consequences to the complainant in discrimination and harassment cases.	A Whistleblower Policy is in place
9. Do human rights requirements form part of your business agreements and contracts? (Yes/No/NA)	Yes
10. Assessments for the year:
	% of your plants and offices that were assessed (by entity or statutory authorities or third parties)
Child labour	100.00
Forced/involuntary labour	100.00
Sexual harassment	100.00
Discrimination at workplace	100.00
Wages	100.00
11. Provide details of any corrective actions taken or underway to address significant risks / concerns arising from the assessments at Question 10 above.	Not applicable
Leadership Indicators
1. Details of a business process being modified / introduced as a result of addressing human rights grievances/complaints.
2. Details of the scope and coverage of any Human rights due-diligence conducted
3. Is the premise/office of the entity accessible to differently abled visitors, as per the requirements of the Rights of Persons with Disabilities Act, 2016?
4. Details on assessment of value chain partners:
	% of value chain partners (by value of business done with such partners) that were assessed
Sexual harassment
Discrimination at workplace
Child Labour
Forced Labour/Involuntary Labour
Wages
5. Provide details of any corrective actions taken or underway to address significant risks / concerns arising from the assessments at Question 4 above.
Notes

PRINCIPLE 6: Businesses should respect and make efforts to protect and restore the environment

Essential Indicators

1. Details of total energy consumption (in Joules or multiples) and energy intensity, in the following format:

Whether total energy consumption and energy intensity is applicable to the company?

true

Revenue from operations (in Rs.)

FY (2023-24)

PY (2022-23)

13,07,24,91,187

10,68,04,50,006

Parameter

Units

FY (2023-24)

PY (2022-23)

From renewable sources

Total electricity consumption (A)

Gigajoule (GJ)

5012

8088

Total fuel consumption (B)

Gigajoule (GJ)

Energy consumption through other sources (C)

Gigajoule (GJ)

Details of Energy consumed from renewable
Sr. No.	Name of other parameter	Unit	FY (2023-24)	PY (2022-23)

Total energy consumed from renewable sources (A+B+C)

Gigajoule (GJ)

5012

8088

From non-renewable sources

Total electricity consumption (D)

Gigajoule (GJ)

164807

151998

Total fuel consumption (E)

Gigajoule (GJ)

16483

17582

Energy consumption through other sources (F)

Gigajoule (GJ)

Details of Energy consumed from non renewable
Sr. No.	Name of other parameter	Unit	FY (2023-24)	PY (2022-23)

Total energy consumed from non-renewable sources (D+E+F)

Gigajoule (GJ)

181290

169580

Total energy consumed (A+B+C+D+E+F)

Gigajoule (GJ)

186302

177668

Energy intensity per rupee of turnover (Total energy consumed / Revenue from operations)

Gigajoule (GJ) / Rs.

0.0000142515

0.0000166349

Energy intensity per rupee of turnover adjusted for Purchasing Power Parity (PPP)(Total energy consumed / Revenue from operations adjusted for PPP)

Gigajoule (GJ) / Rs.

Energy intensity in terms of physical Output

Gigajoule (GJ)

Energy intensity (optional) - the relevant metric may be selected by the entity

Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N)

false

If yes, name of the external agency.

2. Does the entity have any sites / facilities identified as designated consumers (DCs) under the Performance, Achieve and Trade (PAT) Scheme of the Government of India?

false

If yes, disclose whether targets set under the PAT scheme have been achieved. In case targets have not been achieved, provide the remedial action taken, if any.

3. Provide details of the following disclosures related to water, in the following format:

Parameter

FY (2023-24)

PY (2022-23)

Water withdrawal by source (in kilolitres)

(i) Surface water

(ii) Groundwater

(iii) Third party water

48831

41194

(iv) Seawater / desalinated water

(v) Others

5494

Total volume of water withdrawal (in kilolitres) (i + ii + iii + iv + v)

54325

41194

Total volume of water consumption (in kilolitres)

54325

41194

Water intensity per rupee of turnover (Total water consumption / Revenue from operations)

0.0000041557

0.000003857

Water intensity per rupee of turnover adjusted for Purchasing Power Parity (PPP)(Total water consumption / Revenue from operations adjusted for PPP)

Water intensity in terms of physical output

Water intensity (optional) - the relevant metric may be selected by the entity

Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency?

false

If yes, name of the external agency.

4. Provide the following details related to water discharged:

Parameter

FY (2023-24)

PY (2022-23)

Water discharge by destination and level of treatment (in kilolitres)

(i) To Surface water

No treatment

With treatment - please specify level of treatment

(ii) To Groundwater

No treatment

With treatment - please specify level of treatment

(iii) To Seawater

No treatment

With treatment - please specify level of treatment

(iv) Sent to third-parties

No treatment

With treatment - please specify level of treatment

(v) Others

No treatment

With treatment - please specify level of treatment

Total water discharged (in kilolitres)

Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N)

false

If yes, name of the external agency.

5. Has the entity implemented a mechanism for Zero Liquid Discharge?

If yes, provide details of its coverage and implementation.

6. Please provide details of air emissions (other than GHG emissions) by the entity, in the following format:

Whether air emissions (other than GHG emissions) by the entity is applicable to the company?

true

Parameter

Please specify unit

FY (2023-24)

PY (2022-23)

NOx

ug/m3

SOx

ug/m3

Particulate matter (PM)

ug/m3

88.7

Persistent organic pollutants (POP)

ug/m3

Volatile organic compounds (VOC)

ug/m3

Hazardous air pollutants (HAP)

ug/m3

Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N)

false

If yes, name of the external agency.

7. Provide details of greenhouse gas emissions (Scope 1 and Scope 2 emissions) & its intensity, in the following format:

Whether greenhouse gas emissions (Scope 1 and Scope 2 emissions) & its intensity is applicable to the company?

true

Parameter

Unit

FY (2023-24)

PY (2022-23)

Total Scope 1 emissions (Break-up of the GHG into CO2, CH4, N2O, HFCs, PFCs, SF6, NF3, if available)

MtCO2e

2319.85

3114.94

Total Scope 2 emissions (Break-up of the GHG into CO2, CH4, N2O, HFCs, PFCs, SF6, NF3, if available)

MtCO2e

33962.28

30230.62

Total Scope 1 and Scope 2 emission intensity per rupee of turnover (Total Scope 1 and Scope 2 GHG emissions / Revenue from operations)

MtCO2e / Rs.

0.0000027755

0.0000031221

Total Scope 1 and Scope 2 emission intensity per rupee of turnover adjusted for Purchasing Power Parity (PPP) (Total Scope 1 and Scope 2 GHG emissions / Revenue from operations adjusted for PPP)

MtCO2e / Rs.

Total Scope 1 and Scope 2 emission intensity in terms of physical output

MtCO2e

Total Scope 1 and Scope 2 emission intensity (optional) - the relevant metric may be selected by the entity

Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N)

false

If yes, name of the external agency.

8. Does the entity have any project related to reducing Green House Gas emission?

Yes

If Yes, then provide details.

We prioritize energy management through renewable energy adoption, such as solar power, and optimize energy use with efficient lighting and HVAC systems. By monitoring consumption and embracing emission-reducing technologies like CNC machines, CNG vehicles, and PNG gensets, we minimize environmental impact. Sustainable transportation practices, such as shipment consolidation, further reduce GHG emissions. Additionally, digital initiatives, including paperless processes and automation, align with SDG 7 (Affordable and Clean Energy) and SDG 15 (Life on Land), reducing approximately 45 tCO2e.

9. Provide details related to waste management by the entity, in the following format:

Parameter

FY (2023-24)

PY (2022-23)

Total Waste generated (in metric tonnes)

Plastic waste (A)

996.92

761.3

E-waste (B)

0.989

Bio-medical waste (C)

0.0548

0.0396

Construction and demolition waste (D)

Battery waste (E)

Radioactive waste (F)

Other Hazardous waste. Please specify, if any. (G)

6.5

Other Non-hazardous waste generated (H). Please specify, if any. (Break-up by composition i.e. by materials relevant to the sector)

Total (A + B + C + D + E + F + G + H)

1003.4748

768.8286

Waste intensity per rupee of turnover (Total waste generated / Revenue from operations)

0.0000000768

0.000000072

Waste intensity per rupee of turnover adjusted for Purchasing Power Parity (PPP) (Total waste generated / Revenue from operations adjusted for PPP)

Waste intensity in terms of physical output

Waste intensity (optional) - the relevant metric may be selected by the entity

For each category of waste generated, total waste recovered through recycling, re-using or other recovery operations (in metric tonnes)

Category of waste

(i) Recycled

1003.42

768.789

(ii) Re-used

(iii) Other recovery operations

Total

1003.42

768.789

For each category of waste generated, total waste disposed by nature of disposal method (in metric tonnes)

Category of waste

(i) Incineration

(ii) Landfilling

(iii) Other disposal operations

Total

Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N)

false

If yes, name of the external agency.

10. Briefly describe the waste management practices adopted in your establishments. Describe the strategy adopted by your company to reduce usage of hazardous and toxic chemicals in your products and processes and the practices adopted to manage such wastes.

Waste is generated and disposed of responsibly, adhering to the regulatory norms established by the State Pollution Control Board (SPCB) and the Central Pollution Control Board (CPCB).

11. If the entity has operations/offices in/around ecologically sensitive areas (such as national parks, wildlife sanctuaries, biosphere reserves, wetlands, biodiversity hotspots, forests, coastal regulation zones etc.) where environmental approvals / clearances are required, please specify details in the following format:

If the entity has operations/offices in/around ecologically sensitive areas (such as national parks, wildlife sanctuaries, biosphere reserves, wetlands, biodiversity hotspots, forests, coastal regulation zones etc.) where environmental approvals / clearances are required, please specify details in the following format:
Sr. No.	Location of operations/offices	Type of operations	Whether the conditions of environmental approval / clearance are being complied with?	If no, the reasons thereof and corrective action taken, if any.
1	NA	NA	false	NA

12. Details of environmental impact assessments of projects undertaken by the entity based on applicable laws, in the current financial year:

Details of environmental impact assessments of projects undertaken by the entity based on applicable laws, in the current financial year:
Sr. No.	Name and brief details of project	EIA Notification No.	Date	Whether conducted by independent external agency (Yes / No)	Results communicated in public domain (Yes / No)	Relevant Web link
1	NA	NA	31-03-2024	false	false	NA

13. Is the entity compliant with the applicable environmental law/ regulations/ guidelines in India; such as the Water (Prevention and Control of Pollution) Act, Air (Prevention and Control of Pollution) Act, Environment protection act and rules thereunder (Y/N/NA).

Yes

Leadership Indicators

1. Water withdrawal, consumption and discharge in areas of water stress (in kilolitres):

Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N)

If yes, name of the external agency.

2. Please provide details of total Scope 3 emissions & its intensity, in the following format:

Whether total Scope 3 emissions & its intensity is applicable to the company?

false

Parameter

Unit

FY (2023-24)

PY (2022-23)

Total Scope 3 emissions (Break-up of the GHG into CO2, CH4, N2O, HFCs, PFCs, SF6, NF3, if available)

Total Scope 3 emissions per rupee of turnover

Total Scope 3 emission intensity (optional) - the relevant metric may be selected by the entity

Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N)

If yes, name of the external agency.

3. With respect to the ecologically sensitive areas reported at Question 10 of Essential Indicators above, provide details of significant direct & indirect impact of the entity on biodiversity in such areas along-with prevention and remediation activities.

5. Does the entity have a business continuity and disaster management plan?

Details of entity at which business continuity and disaster management plan is placed or weblink.

6. Disclose any significant adverse impact to the environment, arising from the value chain of the entity. What mitigation or adaptation measures have been taken by the entity in this regard.

7. Percentage of value chain partners (by value of business done with such partners) that were assessed for environmental impacts.

Notes

PRINCIPLE 7 Businesses, when engaging in influencing public and regulatory policy, should do so in a manner that is responsible and transparent

Essential Indicators

1. a. Number of affiliations with trade and industry chambers/ associations.

b. List the top 10 trade and industry chambers/ associations (determined based on the total members of such body) the entity is a member of/ affiliated to

Sr. No.

Name of the trade and industry chambers/ associations

Reach of trade and industry chambers/ associations (State/National/International)

Confederation of Indian Industry (CII)

National

Federation of Chambers of Commerce & Industry

National

PHD Chamber of Commerce and Industry

National

Faridabad Industrial Association

State

Healthcare Federation of India

National

2. Provide details of corrective action taken or underway on any issues related to anti- competitive conduct by the entity, based on adverse orders from regulatory authorities.

Provide details of corrective action taken or underway on any issues related to anti- competitive conduct by the entity, based on adverse orders from regulatory authorities.
Sr. No.	Name of authority	Brief of the case	Corrective action taken
1	NA	NA	NA

Leadership Indicators

Notes

PRINCIPLE 8 Businesses should promote inclusive growth and equitable development

Essential Indicators

1. Details of Social Impact Assessments (SIA) of projects undertaken by the entity based on applicable laws, in the current financial year.

Details of Social Impact Assessments (SIA) of projects undertaken by the entity based on applicable laws, in the current financial year.
Sr. No.	Name and brief details of project	SIA Notification No.	Date of notification	Whether conducted by independent external agency	Results communicated in public domain	Relevant Web link
1	NA	NA	31-03-2024	false	false	NA

2. Provide information on project(s) for which ongoing Rehabilitation and Resettlement (R&R) is being undertaken by your entity, in the following format:

Provide information on project(s) for which ongoing Rehabilitation and Resettlement (R&R) is being undertaken by your entity, in the following format
Sr. No.	Name of Project for which R&R is ongoing	State	District	No. of Project Affected Families (PAFs)	% of PAFs covered by R&R	Amounts paid to PAFs in the FY (In INR)
1	NA	NA	NA	0	0.00	0

3. Describe the mechanisms to receive and redress grievances of the community.

Communities can report their concerns to info@polymedicure.com. The company will review the issue and forward it to the appropriate department head at the relevant site. The concerned department will then contact the stakeholder, address the issue, and work towards a prompt resolution.

4. Percentage of input material (inputs to total inputs by value) sourced from suppliers:

FY (2023-24)

PY (2022-23)

Directly sourced from MSMEs/ small producers

23.78

28.05

Sourced directly from within the district and neighbouring districts

40.85

53.41

5. Job creation in smaller towns - Disclose wages paid to persons employed (including employees or workers employed on a permanent or non-permanent / on contract basis) in the following locations, as % of total wage cost:

FY (2023-24)

PY (2022-23)

1.Rural

i) Disclose wages paid to persons employed (including employees or workers employed on a permanent or non-permanent / on contract basis)

ii) Total Wage Cost

iii) % of Job creation in Rural areas

2.Semi-urban

i) Disclose wages paid to persons employed (including employees or workers employed on a permanent or non-permanent / on contract basis)

ii) Total Wage Cost

iii) % of Job creation in Semi-urban areas

3.Urban

i) Disclose wages paid to persons employed (including employees or workers employed on a permanent or non-permanent / on contract basis)

ii) Total Wage Cost

iii) % of Job creation in Urban areas

4.Metropolitan

i) Disclose wages paid to persons employed (including employees or workers employed on a permanent or non-permanent / on contract basis)

ii) Total Wage Cost

iii) % of Job creation in Metropolitan areas

Leadership Indicators

3. (a) Do you have a preferential procurement policy where you give preference to purchase from suppliers comprising marginalized /vulnerable groups? (Yes/No/NA)

(b) From which marginalized /vulnerable groups do you procure?

Notes

PRINCIPLE 9 Businesses should engage with and provide value to their consumers in a responsible manner

Essential Indicators
1. Describe the mechanisms in place to receive and respond to consumer complaints and feedback.	We have established a procedure for receiving, processing, recording, and acting upon written, electronic (e-mail) or verbal product/customer complaints. These procedures are designed to ensure timely handling of complaints in accordance with current regulatory requirements. Customer complaints regarding product quality or dispatches are communicated to the relevant Marketing team, either directly by the customer or through dealers/agents, along with details such as batch numbers and invoices. These complaints are given top priority and are escalated to the appropriate teamâ€”either the QC team at the plant for product quality issues or the sales Logistics team for dispatch-related concerns. For quality-related complaints, QC team members may visit the customer site, depending on the severity of the issue, to suggest corrective actions, either directly on-site or by analyzing samples of the affected material in our lab.
2. Turnover of products and/ services as a percentage of turnover from all products/service that carry information about	As a percentage to total turnover
Environmental and social parameters relevant to the product	0.00
Safe and responsible usage	100.00
Recycling and/or safe disposal	0.00
3. Number of consumer complaints in respect of the following	FY (2023-24)		Remark	PY (2022-23)		Remark
	Received during the year	Pending resolution at end of year		Received during the year	Pending resolution at end of year
Data privacy	0	0	NA	0	0	NA
Advertising	0	0	NA	0	0	NA
Cyber-security	0	0	NA	0	0	NA
Delivery of essential services	0	0	NA	0	0	NA
Restrictive Trade Practices	0	0	NA	0	0	NA
Unfair Trade Practices	0	0	NA	0	0	NA
Other	0	0	NA	0	0	NA
4. Details of instances of product recalls on account of safety issues	Number			Reasons for recall
Voluntary recalls	0			NA
Forced recalls	0			NA
5. Does the entity have a framework/ policy on cyber security and risks related to data privacy?	Yes
If available, provide a web-link of the policy	https://www.polymedicure.com/wp-content/uploads/2023/09/PML-Privacy-policy.pdf
6. Provide details of any corrective actions taken or underway on issues relating to advertising, and delivery of essential services; cyber security and data privacy of customers; re-occurrence of instances of product recalls; penalty / action taken by regulatory authorities on safety of products / services.	No incidents related to the mentioned topics have been reported.
7. Provide the following information relating to data breaches:
a. Number of instances of data breaches along-with impact	0
b. Percentage of data breaches involving personally identifiable information of customers	0.00
c. Impact, if any, of the data breaches	NIL
Leadership Indicators
1. Channels / platforms where information on products and services of the entity can be accessed (provide web link, if available).
2. Steps taken to inform and educate consumers about safe and responsible usage of products and/or services
3. Mechanisms in place to inform consumers of any risk of disruption/discontinuation of essential services.
4. Does the entity display product information on the product over and above what is mandated as per local laws?
If yes, provide details in brief.
Did your entity carry out any survey with regard to consumer satisfaction relating to the major products / services of the entity, significant locations of operation of the entity or the entity as a whole?
Notes