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NOTICES
Notice No.   20240408-4   Notice Date   08 Apr 2024
Category   Compliance   Segment   General
Subject   SCORES 2.0 New Technology to strengthen SEBI Complaint Redressal System for Investors
Attachments   Annexure A.pdf ;
Content

To All Market Participants

 

Exchange vide Notice No. 20230922-34 dated September 22, 2023 and Notice No.20231206-5 dated December 06, 2023 had apprised the Market participants with respect to SEBI circular no. SEBI/HO/OIAE/IGRD/CIR/P/2023/156 dated September 20, 2023 on Redressal of investor grievances through the SEBI Complaint Redressal (SCORES) Platform.

 

In continuation to the same, SEBI vide press release no. PR No.06/2024 dated April 01, 2024, has informed that the new version of the SEBI Complaint Redress System (SCORES 2.0) has been launched w.e.f April 01, 2024. A Copy of the release is attached herewith as Annexure A, which is self-explanatory.

 

All Trading Members are required to note and adhere to the following:

 

  1. SCORES user ID and password detail has been sent to the e-mail ID of the Contact Person or the Compliance Officer as submitted in the Exchange Portal by SEBI.
  2. All Trading Member who are in receipt of the “Complaint” of the investors through SCORES, shall resolve the complaint within 21 calendar days and submit Action taken Report (ATR) for the Complaint through SCORES.
  3. The ATR of the member submitted in SCORES will be automatically routed to the complainant.
  4. Upon receipt of the ATR from the Trading Member, in case the complainant is not satisfied, the complaint can be escalated for first review to Exchange. Such escalated complaints will be addressed by Exchange within 10 calendar days.
  5. Subsequent to the first review by the Exchange, if the investor still remains dissatisfied with the resolution, they can escalate the complaint for a second review to SEBI.
  6. At any stage, in case of nonadherence to the prescribed timelines by the Trading Member or the Exchange as the case may be, the complaint will be auto escalated to the next level.
  7. At any stage, Investor will have an option to refer the complaint to ODR (Online Dispute Resolution). Once the Complaint has been referred to ODR, the same shall be treated as disposed of in SCORES 2.0.

 

All are requested to take note of the same and adhere to the timelines.

 

For and on behalf of BSE Ltd.

 

Abhijit Pai                                                                                          Shilpa Mhapsekar

Deputy General Manager                                                                   Manager

Investor Services                                                                              Investor Services