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NOTICES
Notice No.   20240408-5   Notice Date   08 Apr 2024
Category   Circulars Listed Companies   Segment   General
Subject   SCORES 2.0 New Technology to strengthen SEBI Complaint Redressal System for Investors
Attachments   Annexure A.pdf ;
Content

To

All Listed Companies / Municipal Debt Securities /Registrars and Share Transfer Agents

Exchange vide Notice No. 20230922-34 dated September 22, 2023 and Notice No.20231206-5 dated December 06, 2023 had apprised the Market participants with respect to SEBI circular no. SEBI/HO/OIAE/IGRD/CIR/P/2023/156 dated September 20, 2023 on Redressal of investor grievances through the SEBI Complaint Redressal (SCORES) Platform.

In continuation to the same, SEBI vide press release no. PR No.06/2024 dated April 01, 2024 has informed that the new version of the SEBI Complaint Redress System (SCORES 2.0) has been launched w.e.f. April 01, 2024. A Copy of the release is attached herewith as Annexure A, which is self-explanatory.

All Listed Companies / Municipal Debt Securities /Registrars and Share Transfer Agents are required to adhere to following: 

 

  1. SCORES user ID and password detail has been sent to the e-mail ID of the Contact Person or the Compliance Officer as submitted in the Exchange Portal by SEBI.
  2. All Listed Companies who are in receipt of the “Complaint” of the investors through SCORES, shall resolve the complaint within 21 calendar days and submit Action taken Report (ATR) for the Complaint through SCORES.
  3. The ATR of the Listed Companies submitted in SCORES will be automatically routed to the complainant.
  4. Upon receipt of the ATR from the Listed Companies, in case complainant is not satisfied, the complaint can be escalated for first review to Exchange, Such escalated complaints will be addressed by Exchange within 10 calendar days.
  5. Subsequent to the first review by the Exchange, if the investor still remains dissatisfied with the resolution, they can escalate the complaint for a second review to SEBI.
  6. At any stage in case of nonadherence to the prescribed timelines by the Listed Companies or Exchange as the case may be, the complaint will be auto escalated to the next level.
  7. At any stage, Investor will have an option to refer the complaint to ODR (Online Dispute Resolution). Once the Complaint has been referred to ODR, the same shall be treated as disposed of in SCORES 2.0.
  8. All Listed Companies shall take note of Schedule VI of the SEBI circular no. SEBI/HO/OIAE/IGRD/CIR/P/2023/156 dated September 20, 2023 read with SEBI circular no. SEBI/HO/OIAE/IGRD/CIR/P/2023/183 dated December 01, 2023 for timelines of handling of complaints and actions in case of non-compliances.

 All Listed Companies and their Constituents are requested to take note of the same and adhere to the timelines.

 

 

 

For and on behalf of BSE Ltd.

 

 

 

 

Abhijit Pai                                                                                          Prachi Babadi

Deputy General Manager                                                                    Deputy Manager

Investor Services                                                                               Investor Services